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bitchslapped

Whee.

Part one:
Talked to the dealer. My service advisor was rude,
unhelpful, combative, and hung up on me when I asked to talk to his manager. I was agast, as I tend to be very nice on the phone to the point of letting people walk all over me. Until I catch on to the fact that they're walking all over me. Then I get pissed off. Well. I was pissed off now.

Part two:
Talked to the dealer again. My service advisor apologized profusely and promises to have the work done by tonight, and apologized again.

... I'm understanding that we (most) are human and that we all have bad days, it's just a real shame when that carries over to customer interactions. Were I a normal customer, I'd have flown off the handle and been 10x harder to satisfy.

I can only hope that this is the case of one bad service advisor in an otherwise decent dealership.

- Keman

Comments

( 3 comments — Leave a comment )
kj_roo
Aug. 5th, 2005 06:01 pm (UTC)
Be angrily unsatisfied till they give you a new thunderchicken. :)
alaskanwolf
Aug. 5th, 2005 07:24 pm (UTC)
Part two: Dealer calls you back, to be specific. The service manager hadn't talked to him yet btw. The technician had given him bad info and he found out about it before the manager had come and talked to him after my call.
bikercheetah
Aug. 6th, 2005 01:20 am (UTC)
Well, they're SUPPOSED to be in the business of helping customers. As long as the right people are talked to, most of it goes fine. Hopefully everything sorts out for you and the thunder chicken... Silly name. I have to see it sometime. *fuzz*
( 3 comments — Leave a comment )

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Galen
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Galen Wolffit

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