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Sheehy Ford drops the ball...

So I went to pick the thunderbird up from the dealer last night. I push on the brake, push in the clutch to crank the engine, and the car leaps forward towards the minivan in front of it, as it was parked on a slight hill. I strain and dive on the brakes, mashing them as hard as I can and the car just barely halts a few inches from the minivan. I yank on the emergency brake and put it back in gear, letting out the clutch without starting the engine and stare in confusion. The brakes have electric assist. The electric assist pump isn't working. I check.. and find that the turn signals also are dead, as is the a/c, and basically everything in the car.

This is the symptom of the wiring in the ignition switch burning out. Which is the reason why I brought the car to the ford dealer-- there is a huge safety recall for this problem. I stare at the wiring and it's all pretty and new. But it looks like they got the order of the wires going into the switch all wrong.

This is incredible.

They released the keys to a car that has almost no brakes, and is unsafe to drive with no turn signals and most other things in the car do not function. (It will start up though)

In all the years I worked for a dealer, never have I seen such a blatant disregard to liability and customer safety. This car was clearly NOT test driven. I'm amazed they even managed to park it.

I would be completely safe had I pulled out of the parking spot and blindly smashed into one of the shiny new mustangs for sale behind me.

Since I picked the car up after hours, there was nothing I could do besides leave the keys in the nightdrop box.

Oh and the diagnostic work that I asked them to perform, checking the fuel pressure under boost while on the road for $45? There's no mention of it on the workorder. They completely failed to do the things that I asked them to do and that they quoted me over the phone.

- Keman


( 7 comments — Leave a comment )
Aug. 5th, 2005 03:27 pm (UTC)
You must have worked for a good dealership. Most of the ones I've seen hire on kids to do most of the work and disregard safety for volume.
Aug. 5th, 2005 06:07 pm (UTC)
I agree. Most places do the sort of thing you described, if you're ever curious as to why people distrust dealerships.

Aug. 5th, 2005 06:33 pm (UTC)
I guess I was spoiled by working for one of the 5 highest rated Honda dealerships in the country. An award that got me a $500 watch last year, as all employees for the dealership received one in recognition. Custom engraved and everything.

- Keman
Aug. 5th, 2005 03:34 pm (UTC)
I hate Sheehy.. once went into their used car sales, and before I had left - they had accused me of being on drugs because I didn't take their "deal." Every other one has been a boatload better!

I recommend calling the Ford Motor Company and registering a formal complaint... Phone: 800-392-3673
Aug. 5th, 2005 07:20 pm (UTC)
Sorry about your feelings for Sheehy, but we are the least scummy dealer ship in the area. Browns and Rosenthals..if you bought your cars from them, or ANY independant used car lot, then you got screwed.
Aug. 5th, 2005 07:51 pm (UTC)
All used car dealers are scummy.

I wouldn't think that the used car dealer is representative of the Sheehy dealership chain itself. Especially considering how they sell lots of cars that they won't even work on. Used car dealers are the scum of the earth. I watched with my own eyes a 1999 Miata get bought off a guy for $6,000 and put out onto the lot the next day for $16,000 at the used car portion of the dealership I worked for. Amazing.

For used cars I recommend Carmax. They're the ones that purchased my Lightning off me, for a good price-- more than I paid for the truck, even. They're up front about only making $500 on any given car buy or sold. They deal in volume, not price gouging. So they buy a car for more than trade-in value, and sell it for less than retail value. They'll bring the prices up on kbb.com right in front of you as part of the buying/selling experience.

That's a lot better than the typical dealership bullshit of "Well you can't really go by KBB's prices, we the used cars all go off to the auction block blah blah blah here we'll give you 5k less than low bluebook and that's a good deal!"

- Keman
Aug. 5th, 2005 08:22 pm (UTC)
Went to Academy Ford, and Ted Britt Ford with my UBS quote in hand. Never an issue with all the cars I've bought there. Seldom an issue even with repairs. Since I've only dealt with Rosenthal parts department once, and never with Brown's I can't say... but the Sheehy used car dealer is the only one who ever accused me of being on drugs. Although things do change from time to time... typically no one like that will last for long.

Didn't realize you worked for them... perhaps there is hope after all. ;)
( 7 comments — Leave a comment )


Galen Wolffit

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