Galen Wolffit (wolffit) wrote,
Galen Wolffit
wolffit

FIOS Outage #1. Day 1 (June 22, 2005) @ 5:20 pm.
CS rep picked up after <2 minutes on hold, is opening a ticket and calling an engineer.

Update
Got disconnected twice. They called back both times. CS rep transferred me to the technician who was working the issue, he fixed it while I was on the phone. Connection re-established @ 5:45pm.

That's the sort of response time I get from UUNet.

Not bad at all.
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