?

Log in

No account? Create an account

Previous Entry | Next Entry

Verizon billing sux.

Verizon is still, after SIX MONTHS, not billing me correctly for an order I placed in January.  They messed up my account in February and were over-charging me by about $100/month.  They've since fixed that, but still cannot seem to re-apply the promotional offers (totalling $35/mo for the first 12 months, and $15/mo for the next 12) to my account.  I've called them every month, and every month they say they'll fix it and fail to do so.  Can someone explain to me why I haven't already dropped them?

Comments

( 5 comments — Leave a comment )
techkitsune
Jul. 10th, 2011 05:02 pm (UTC)
Call Verizon

Tell the rep you want to speak with a manager

Tell the manager that you're just a couple of seconds from a massive false advertising suit against them, and give them every bit of evidence

Watch your payments drop to zero to avoid the lawsuit.

I'm not paying Verizon anything and I still have another 8 months of unlimited unrestricted airtime.
wolffit
Jul. 10th, 2011 05:04 pm (UTC)
Alas... most of my conversations thus far have already been with managers
techkitsune
Jul. 10th, 2011 05:07 pm (UTC)
Then tell them to transfer you to legal. That usually scares the crap out of them.

Also, put out the phrase 'theft by deception' and be sure to let them know that you're in talks with the local DA to press charges.
kurradragon
Jul. 13th, 2011 05:21 am (UTC)
hihi wolffit... :> *hugs*

Verizon seems to blow like the very wind, gosh, that sounds pretty pathetic that a whole company couldn't bill one thing one time right in more than half a year...

why not call local news and tell 'em about that? IF, it's a huge enough massive thing that Verizon just doesn't care to try anymore.
burkefireguy11
Jul. 13th, 2011 02:59 pm (UTC)
I am actually kind of blown away by this. Verizon has given me amazing service every time I have called them for anything. Maybe you should try a "phone sexy vocie?" lol kidding. that sucks.

I know the only reason I have them is so I can watch the capitals in high def. that is litterally the only reason.

although after having dealt with cox and comcast, it is sad that it isnt like there is really an alternartive that doesnt also suck
( 5 comments — Leave a comment )

Profile

Galen
wolffit
Galen Wolffit

Latest Month

November 2015
S M T W T F S
1234567
891011121314
15161718192021
22232425262728
2930     
Powered by LiveJournal.com
Designed by Tiffany Chow