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Taco Bell Franchise = Greedy

Last night we had the displeasure of visiting the taco bell drive-thru. We were in a hurry and wtf, the food isn't half bad.

Galen notices in the drive-thru that there are signs showing the combo choices picturing a large soft drink. Yet there is another sign that says "Upgrade your combo drink to a large for just 20 cents" ... further examination shows that one of the combo signs even LISTS a large drink as part of the order. That combo was the one I had ordered. OK. So this is a Taco Bell and a KFC as one building. Taco bell gives large drinks with their combos. KFC gives mediums. Guess what they tried to give us? Mediums. Galen and the drive-thru guy got into an argument, and they finally gave us both large drinks.

This is yet but another example of the malignant GREED that is plaguing todays society at an ever increasing rate.
No sense getting rid of unions
or laws that protect the consumer at the moment, becuase at this rate they'll be desperately needed in another 10 years. Imagine a programmers union that's on strike with Microsoft because they want the programmers to work 60 hours a week but the union is pushing for appropriate wages.

Anyways, back to the topic.

This little franchise is breaking the law.

We need to figure out what Virginia business authority to contact. Because rather than just call up Taco Bell Corporate and get this one franchise hand-slapped, I'd prefer that the state of virginia slap Taco Bell up side the head to the tune of enough money that letters go out to ALL franchise owners in the country banning all practices like this. Yes, a nice $50,000 fine would be quite useful as a hand slap. It's the only way to stop companies like this from taking further anti-consumercentric steps.

- Keman

Comments

( 16 comments — Leave a comment )
kesh
Jul. 19th, 2005 03:13 pm (UTC)
Easiest is the Better Business Bureau. That's the standard group to talk to when a company tries to cheat their customers. They would also be better suited to figure out which local law was violated.
(Deleted comment)
wolffit
Jul. 19th, 2005 03:25 pm (UTC)
What's funny is, the guy even acknowledged that the menu shows large drinks with the combos, "but we don't do that."

This is twice I've pointed it out, and twice they've given me the large drink after an argument.
aldebron
Jul. 19th, 2005 05:24 pm (UTC)
chances are that this franchise owner has a fiew other resturants in the area, after one lodges a complaint with the BBB you might try the local chamber of comerse too
(Deleted comment)
wolffit
Jul. 19th, 2005 07:18 pm (UTC)
(1) We weren't really in a hurry.
(2) It didn't take long, and our food wasn't ready yet anyway.
(3) Yeah, it's "only" 20 cents, and it's "just" food. It's also a matter of principle.
(4) If the guy at the window hadn't given us the large drinks, I probably would have talked to a manager.

And as bramble's said in the past, I'm a cheap bastard.
wolffit
Jul. 19th, 2005 07:28 pm (UTC)
(*) We weren't really in a hurry: We weren't on a tight schedule or anything, we just wanted to get food and get home so we could eat and clean up the house.
(Deleted comment)
(Deleted comment)
wolffit
Jul. 19th, 2005 07:52 pm (UTC)
Normally they deal with things like Identity Theft in the workplace, and lemon laws on cars, but I'm sure they would be all over this.

*sniff* Do I detect a hint of sarcasm in the air?
wolffit
Jul. 19th, 2005 07:51 pm (UTC)
(1) okay.
(2) No, therefore the time involved was irrelevant.
(3) If it was something costly, it would be a matter of cost, not principle.
(4) He might have been a manager, too. Don't know.

For all I know, a hundred other people have already made the same complaint. If a hundred people think "It's not worth it for a single individual, but if there were a hundred, something might be done", then nothing would be done.

If everybody thinks somebody will do it, then nobody will do what anybody could have done.

(Deleted comment)
wolffit
Jul. 19th, 2005 08:22 pm (UTC)
(2) Huh?
(4) Didn't get that far.

Actually, the BBB has records on like 4 Taco Bell branches in Maryland, one of which is currently unaccessable because it is still being investigated or something.

BTW, I'm not taking any of this seriously. I hope you're not, either. If you are, I apologize, and will drop it.
wolffit
Jul. 19th, 2005 08:17 pm (UTC)
Galen was arguing along these lines:

"The sign says we get a large drink with that combo."
"Sorry Sir, it's wrong, you actually get a medium."
"Ok, but it shows a large, and it says a large. Other taco bells give a large."
"Yes but the sign is wrong."
"Fine then change the sign. But until you do, I'd like to get what I paid for and it -lists- a large drink. You're trying to give me a medium."

So the guy gave us a large drink. IMO if a manager was necessary to get this, it was no more our responsibility to ask for one than the employee had to offer one. The employee seemed rather clued in to the situation, and was speaking on behalf of taco bell as far as I'm concerend. Clearly he had the power to remedy the situation- he poured us larges and that was it.

I'm sorry to hear that your life is so short on time, or that if theft of 20 cents from a business will cost you 30 seconds to sort out, you'll pay it rather than try to remedy it.

At what point does it become a big deal to you? 50 cents? 1 dollar? 10 dollars?

I hardly think this is a case of being unreasonably policing of business sales. They advertise 1 product, they are trying to give us a smaller, cheaper one, for the same price. Any way you look at this, it's illegal. And on a large scale it's a lot more than 20 cents.

More amusing might be the time it took for you to write this reply, stating your amusement at our interest in getting what we paid for despite being in a hurry.

Paypal me $1 and I'll close the thread and save you the hassle of writing any more responses. In the end, it's only money, isn't it?

- Keman
(Deleted comment)
wolffit
Jul. 19th, 2005 08:29 pm (UTC)
I didn't have any change on the floor of my car at the time, btw. So 20 cents was above the cutoff anyway. ;-)

Note that we're actually arguing about 40 cents, as there were two drinks.

Hmm. If we can get everyone on our friends list, and everyone on their friends lists, to paypal us 20 cents... we could buy our own Taco Bell! :-)
wolffit
Jul. 19th, 2005 08:41 pm (UTC)
How about you paypal me 20 cents to keman@interwolf.net and I'll close this entire thread.

- Keman
(Deleted comment)
wolffit
Jul. 19th, 2005 09:16 pm (UTC)
Per the 20 cents paid, I have deleted one of my comments earlier posted.

Thank you for your business, we look forward to better ways of serving you.

- Keman
wolffit
Jul. 19th, 2005 09:44 pm (UTC)
You can downplay the cost until you're blue in the face. It could be 1 cent. It's still illegal.

Do you know how much of a penalty a gas station is fined if they deliver you 10.3 gallons when you paid for 10.5? Hey, it's only 40 cents.

But hey, it's only anywhere from $500 to $70,000 in fines for fucking your customers.

Sure, it's difficult to prove criminal intent. But these laws exist to protect the consumer.

If you don't mind being ripped off then that's fine. You can blow your money or drop it onto the floor of your car all you want. But your smarmy apathetic attitude is not appreciated, and I feel that every time I re-read your responses just to be sure.

- Keman
(Deleted comment)
wolffit
Jul. 19th, 2005 09:52 pm (UTC)
OK, time for everyone to drop it. All threads frozen.
firedhusky
Jul. 19th, 2005 09:55 pm (UTC)
It seems that we pay for a lot of thigns that we don`t get.

Either if it is 20 cents or 20 K, the consusmer should get what they paid for.

False advertising is not an uncomon practice nowdays, but is comonly unpunished.

Don`t let anyone rip even a peny out of you (easyer said than done sometimes).

Brilliant !

FDH
( 16 comments — Leave a comment )